Compare
AI Autopilot vs Neo Agent
Both products publish credit-based pricing. A credit is a vendor-defined billing unit, so the useful comparison is the cost and outcome of the same workflow.
Our initial launch focus
Agreed ticket types, resolved end to end with your technician's approval.
Neo advertises monthly plans with cancellation at any time. Claudia's published paid plans have a one-year commitment after the trial, with a defined ROI guarantee. That difference matters alongside task capability and price.
Vendor facts were checked against Neo Agent's pricing page on 5 October 2026. Products and terms change — check theirs directly, and if something above is out of date, tell us and we will correct it.
Our shape
What “five service-desk agents” means
The operating model describes five service-desk stages. This illustration explains the broader lifecycle; your launch pilot remains limited to the supervised workflow agreed with your team.
Supervised flow ↓
Concierge
Response drafted, missing detail collected
Triage
Ticket type and priority suggested
Dispatch
Technician assignment recommended
Resolution
Plan prepared for human approval
Watchdog
SLA clock watched, breach risk flagged
One ticket · Five channels · No new console
Every action requires human approval at the fleet's current level.
Credit where due
What to consider about Neo Agent
- Neo's pricing page offers a 14-day trial without a card and month-to-month plans without an annual contract.
- It publishes monthly credit allocations and labels its ticket and hours-saved estimates as dependent on workload and complexity.
- It separately lists Teams support-bot and phone-agent add-ons, and links named customer case studies from its pricing page.
The difference
What to consider about Claudia
- Claudia is invite-only for a limited supervised launch. Starting with Autotask + Datto RMM and ConnectWise PSA + ConnectWise Automate. Claudia’s AI agents resolve tickets end to end: they ask the right questions, get your technician’s approval, fix the problem, document it and close the ticket.
- Our published entry credit rate is $0.10 per action credit, with consumption, packs and rollover explained on the pricing page. Estimate cost from the actions in your own workflow.
- Invites begin with a 30-day trial. Paid plans carry a one-year commitment and a 60-day money-back ROI guarantee, subject to the published terms. Review those conditions alongside any alternative.
Explore the supervised workflow on how it works, and the arithmetic is yours to run on the ROI calculator.
Your evaluation
Questions to take into a demo
- How many credits does your actual task consume, and what happens at the allowance limit?
- Which supervision and execution steps can be demonstrated on your stack?
- Do the trial, cancellation and commitment terms fit the way you want to evaluate?
The whitepaper · 10 pages · PDF
Resolution readiness: a denominator for "our AI resolves X% of tickets"
Every vendor claims a resolution rate. This is what a denominator for one looks like.
Asked directly
The question behind this page
Does a cheaper credit mean a cheaper workflow?
Not by itself. Compare the credits consumed by the same task, included allowances, add-ons, overage or upgrade rules and retained human effort. Use an observed workflow rather than treating one vendor's credit as equivalent to another's.
The list · 26 pages · PDF
The 10 ticket types that cost an MSP the most
The ten ticket types that cost your desk the most, with the lever for each.
Want to take Claudia for a spin in your IT environment?
Claudia is invite-only for a limited supervised launch. Invited MSPs receive a 30-day free trial in an agreed test or pilot environment — no card, and no onboarding fee. Scope is confirmed before access.