Press
Facts, figures and files, in one place
Everything here is read from the same sources the rest of the site is — so a number quoted from this page is the number the site shows today.
Boilerplate
About AI Autopilot
AI Autopilot is the company behind Claudia, the AI IT engineer for your MSP. Claudia is invite-only for a limited supervised launch. Starting with Autotask + Datto RMM and ConnectWise PSA + ConnectWise Automate. Claudia’s AI agents resolve tickets end to end: they ask the right questions, get your technician’s approval, fix the problem, document it and close the ticket. Built inside ETech 7, the MSP Emil Isanov founded in 2012 — and run there first. The broader product is grounded in The Agentic MSP Operating Model, a public reference describing 20 agents and 70 connectors. Those model counts do not establish measured customer outcomes. The company is headquartered in New York.
Please preserve the limited, supervised scope when quoting. Explore the initial workflow.
Fact sheet
The company, in a table
- Founded
- ETech 7, the MSP the company grew out of, in 2012
- Headquarters
- 30 W 47th St #303, New York, NY 10036
- Product
- Claudia, the AI IT engineer for your MSP
- Availability
- Claudia is invite-only for a limited supervised launch. Invited MSPs receive a 30-day free trial in an agreed test or pilot environment — no card, and no onboarding fee. Scope is confirmed before access.
- The model's fleet
- 20 agents · 77 agent skills · 157 workflows · 15,000+ tools across 70 connectors. Model definitions, not a list of included pilot capabilities.
- The model
- The Agentic MSP Operating Model v4.361.0 — 600 ticket-type records, public under CC BY 4.0 at https://mspagentic.ai/the-model/
- Security
- 73 published controls, monitored by Vanta; SOC 2 Type II audit underway, report expected Q1 2027
Founders
Who to quote
Photographs on request; a press contact is at the foot of the page.
Emil Isanov
CEO & Co-Founder
Founded ETech 7, a New York City managed service provider, in 2012, and spent more than a decade running the desk AI Autopilot is designed to support. Holds a degree in Business Administration from Baruch College and is a member of the Forbes Business Council.
LinkedIn profile for Emil IsanovMark Kandinov
COO & Co-Founder
Runs delivery and operations, and works directly with MSPs to scope supervised workflows for their service desks.
LinkedIn profile for Mark Kandinov
Brand
The mark, as files
The logo is the plane and the wordmark. Please do not recolour, rotate or add effects to it, and keep clear space around it of at least the plane's height.
Coverage
In the press
Nothing is listed here yet. Coverage will appear as it is published; we do not list what we cannot link to.
Contact
For interviews, comment and images
info@aiautopilot.ai · 212-287-5686. We answer within one business day.