Pricing
Pay for the work the agents do
Choose which agents run, then choose how much. Every plan includes the client portal, white-label branding, and a two-hour onboarding session at no charge; every invite starts with a 30-day free trial, and plans carry a 60-day money-back ROI guarantee.
Pricing for when your invite arrives. Claudia is available to a limited number of MSP partners; join the waitlist and every invite starts with a 30-day free trial. Plans carry a 60-day money-back ROI guarantee.
5 packs · from $0.10 a credit
- Launch10k credits$0.100
- Team20k credits$0.092
- Growth30k credits$0.088
- Scale75k credits$0.076
- Enterprise150k credits$0.068
Launch $1,000/mo · Enterprise $10,200/mo
Credit packs
Scroll sideways to see each pack's monthly price.
| Pack | Credits / month | Per credit | Per month |
|---|---|---|---|
| Launch | 10,000 | $0.100 | $1,000 |
| Team | 20,000 | $0.092 | $1,840 |
| GrowthMost popular | 30,000 | $0.088 | $2,640 |
| Scale | 75,000 | $0.076 | $5,700 |
| Enterprise | 150,000 | $0.068 | $10,200 |
Billed at your pack's rate. No penalty rate, and agents never stop. Unused credits roll forward within your annual term. Higher volume?
What a credit buys
Mechanical work costs one. Generative work costs more. Nothing is metered that you did not ask an agent to do.
- Self-service conversation, per resolved request2 cr
- Ticket read, categorised and prioritised1 cr
- Ticket routed to the right technician1 cr
- Resolution drafted, with the sources it used3 cr
- Document generated from a template5 cr
Roughly: a 5,000-ticket month on Pro runs about 30,000 credits — $2,640 a month. Starter runs about 4 credits a ticket, Pro 6, Elite 8.
Plans
These plans describe the broader product catalogue. The limited launch starts with the ticket types and approvals agreed with your team; confirm the capabilities included in your invitation before pilot access.
Starter
For teams evaluating triage and resolution planning
About 4 credits a ticket
Published plan catalogue
- AI Intake & Triage Agent
- AI Autonomous Remediation Agent
- Client portal included
- White-label branding included
Pro
Broader ticket-lifecycle coverage in the plan catalogue
About 6 credits a ticket
Published plan catalogue
- AI Client Concierge
- AI Intake & Triage Agent
- AI Dispatch & Scheduling Agent
- AI Autonomous Remediation Agent
- Client portal included
- White-label branding included
Elite
Broader service-desk coverage in the plan catalogue
About 8 credits a ticket
Published plan catalogue
- AI Client Concierge
- AI Intake & Triage Agent
- AI Dispatch & Scheduling Agent
- AI Autonomous Remediation Agent
- AI Service Desk Watchdog
- Client portal included
- White-label branding included
Client portal, white-label branding and onboarding included with every plan. Onboarding is a two-hour session and there is no fee for it. Plans carry a 60-day money-back ROI guarantee. Work out what this replaces.
The units you already count
Estimate cost per ticket and client.
Start with the published credits-per-ticket assumptions — Starter $0.40, Pro $0.60 and Elite $0.80 at the entry rate, before any pack minimum. Add your client and ticket volumes to estimate monthly cost. Actual usage depends on the actions performed; confirm the workflow and its consumption during your pilot.
About 6 credits a ticket.
Defaults are placeholders, not a fact about your desk. Change them.
- Per client estimate
- $30
- Usage per ticket
- $0.60
- at the Launch rate, before any pack minimum
- Monthly estimate
- $1,200
- 12,000 credits on Launch
At these assumptions, 2,000 tickets a month use 12,000 credits on Pro: the Launch pack, plus overage at its published rate. The estimate selects the least-cost pack for this volume; your bill depends on your agreed pack and actual consumption.
Unused credits roll forward within your annual term. Agree the trial environment and permitted scope first, then use observed credit consumption to refine this estimate. The calculator does not predict savings or grant access to production data.
The bar, not the promise
We will get to the price. Here is what it has to beat.
Most vendors quote you a saving. That requires an automation rate we have not measured, so instead here is the arithmetic in the other direction — what a plan has to give back before it has cost you anything at all.
Defaults to a $55,000 technician over a 2,080-hour year. Change it.
Break-even
38 hrs
per month — 22% of one technician
About 9 hours a week, across the whole desk.
Everything past that is return. Work out what repetitive tickets cost you today and compare the two.
Objections
What people ask before they buy
Including the ones usually asked after the call rather than on it.
Why not just hire another L1 technician?
A technician adds judgment, capacity and customer relationships across many tasks. Evaluate Claudia against a narrower, repeatable workflow that your team can supervise and measure. Use your own workload and cost assumptions in the calculator, then validate any savings in the pilot before making a staffing decision.
What happens when we run out of credits?
The published offer includes a notification at 80% of your pack. Usage above the pack is billed at that pack's own rate, with no separate overage penalty. A pack is a minimum commitment, not a usage cap. Compare the commitment and rate of each pack against your expected usage; a larger pack can be cheaper at higher volumes.
Do unused credits expire?
They roll forward within your annual term. Service desk volume is lumpy — a quiet August does not mean you over-bought, and you should not be paying twice for the same work when September arrives.
How do we know how many credits we need?
Use the published scenarios as a starting point: about 4 credits a ticket on Starter, 6 on Pro and 8 on Elite. Actual consumption depends on the actions performed. Confirm the included scope before your 30-day trial and use observed usage to estimate a suitable pack; a trial cannot predict every future month exactly.
Is credit pricing predictable, or a taxi meter?
The rates are published; consumption varies with the actions performed. The calculator uses scenario assumptions of 4 credits per ticket on Starter ($0.40 at the entry rate), 6 on Pro ($0.60) and 8 on Elite ($0.80). Your agreed pack sets a minimum commitment, and excess usage is billed at that pack's rate. Use your own volume inputs, then validate consumption in the agreed supervised trial. These estimates do not fix the cost of every real ticket or predict savings.
Could we not build this ourselves with an LLM?
You can build a focused workflow yourself. Compare the ongoing work as well as the model call: authenticated integrations, tenant permissions, output validation, audit evidence and API maintenance. Test the same bounded task in each option before estimating total cost or coverage.
We tried an AI tool before and it did not stick. Why is this different?
Start with one useful ticket type and an explicit acceptance check. For this launch, agree the ticket types and who approves fixes, let Claudia resolve them with your technician's approval, and review the outcomes together. Expand only after the evidence shows the workflow is useful to your team.
What happens if an agent gets something wrong?
The initial launch is supervised: your technician sees the diagnosis and the exact change, and nothing runs until they approve. If a result is incomplete or unexpected, Claudia stops and hands the ticket back. Unattended execution is outside this launch scope; any later change needs separate agreement and evidence.
How long before it is actually running?
The published offer includes a two-hour onboarding session with no onboarding fee. Readiness also depends on tenant access, endpoint permissions and the agreed workflow's prerequisites. Confirm these before the session; the session length is not a universal time-to-production guarantee.
Do we have to change PSA, or migrate anything?
Starting with Autotask + Datto RMM and ConnectWise PSA + ConnectWise Automate. We scope the supervised workflow around the existing pairing and confirm tenant access and the technician's steps before the pilot. Other catalogue entries do not establish launch availability.
Are we locked in?
Plans run on a one-year commitment, which is why every invite starts with a 30-day free trial — and why the commitment carries a 60-day money-back ROI guarantee: if it has not earned its place in 60 days, you get your money back. Agree a test or pilot environment, permitted endpoint scope and acceptance checks before the trial begins. Use the supervised workflow's observed results and credit usage to assess fit; access to production tickets or endpoints is scoped separately. The guarantee's terms are published in full on the pricing page, under The guarantee: how the return is measured, in your numbers; how to claim, in one email; and what comes back, within 30 days.
Where does our client data go?
Data is encrypted in transit and at rest, and security controls are continuously monitored and published in our Trust Center at trust.aiautopilot.ai, covering infrastructure, organizational, product and data privacy controls. Elite clients with stricter compliance requirements can discuss on-premise deployment.
Not sure which agents you need? Each one has its own page. Want the arithmetic on your own ticket volume? Run your numbers. Weighing us against someone else? We wrote those comparisons.
The guarantee
Sixty days, in your numbers, or your money back
If AI Autopilot has not returned more than it cost you by the end of the guarantee period, we refund everything you have paid us. The period starts with your first 60 paid days and includes the extensions below. Measured in your numbers, claimed in one email, refunded within 30 days.
What we promise
If AI Autopilot has not returned more than it cost you by the end of the guarantee period defined below, we refund everything you have paid us. Not a credit and not a discount on the next term: the money.
Who it covers
Every new customer on their first plan, on any tier and any pack, billed monthly or annually. One guarantee per organisation, and it is not transferable. The version of these terms on your order form is the one you hold.
When the sixty days run
From the first day of your paid plan, the day after your 30-day trial converts, through day 60 inclusive, plus any extension described here. The trial does not count against it. The return is measured on the agents working your queue, so each full day they were not — for any reason, ours or yours — adds a day to the period, up to thirty days. The connection log is the record; you do not have to prove a day. The guarantee always closes within ninety days of your first payment.
How the return is measured
In your numbers, the way the pricing page does its arithmetic. At onboarding you set two figures: your loaded cost per technician hour, and the minutes a technician on your desk spends on each kind of action the agents perform — reading and categorising a ticket, routing it, drafting a resolution, generating a document, resolving a self-service request. The platform logs every action it performs, the same log your bill is itemised from. The return is those actions, at your minutes, at your rate; the cost is what you paid us for the period. If the return is no greater than the cost, the refund is yours. We propose no minutes and no rate of our own. Your figures are estimates when you set them, so you confirm or correct them once, in writing, when the day-30 figure arrives; a correction applies to the whole period, and from then on the figures are fixed.
The benefit of the doubt
We send you the running figure in writing at day 30 — with your onboarding figures beside it, for you to confirm or correct — and again at day 45, so day 60 holds no surprise. If you and we read the figure differently, your reading stands. We will not argue you out of a refund.
How to claim
Email info@aiautopilot.ai on or before the final day of your guarantee period, including any extension described above, with your organisation's name and one sentence on why. No form, no call, no exit interview. We confirm within five business days.
What comes back, and when
Every dollar you paid us for the plan: pack fees, overage, any annual prepayment, and the taxes we collected on them. There is no onboarding fee to deduct. It goes back to the original payment method within 30 days of your claim. An invoice unpaid at the time of the claim is netted against the refund, and nothing further is owed either way.
What happens next
The agreement ends on the date the refund is issued and the one-year commitment is released. The agents stop working your queue that day. Everything they wrote into your PSA — notes, documentation, closure records — is yours and stays where it is. Your data on our side is exported to you on request and deleted within 30 days, as the privacy policy says.
What it does not cover
A claim after the final day of your guarantee period, including any extension described above. A second claim by the same organisation or by an affiliate acting for it, or a repeat purchase after a refund. Use in breach of the terms of service, such as reselling the platform or running it on a desk other than the one on the order form. Renewals, upgrades and packs bought after day 60, which the terms of service govern. Nothing here limits a right you have under law.
Changes
We can change this guarantee for future customers. The version on your order form is the one you hold, and where that form and this page differ, the form governs.
Version 22 September 2026. The version on your order form is the one you hold; where the two differ, the form governs. Questions before you sign: info@aiautopilot.ai.
Ready when your invite is
Claudia is invite-only for a limited supervised launch. Invited MSPs receive a 30-day free trial in an agreed test or pilot environment — no card, and no onboarding fee. Scope is confirmed before access.