Who it's for
For the msp owner
Gets a desk that documents its own work and a queue that warns before it breaches, without adding headcount.
2 of the 5 service-desk agents
- 01Concierge
- 02Triage
- 03Dispatch
- 04Resolution
- 05Watchdog
Now
You hear about a breach from the client, and about a technician's fix from a note written a week later — if it was written at all.
Pilot objective
Use an agreed supervised pilot to assess the workflow on evidence: the work performed, the supervision it needed and the observed result. Your team can then decide whether to expand the scope.
Model context for this role
2 of the five service-desk agents in the model
04Resolve · Verify · Close
AI Autonomous Remediation Agent
The answer is usually somewhere in your last five years of tickets or your IT Glue. Finding it costs more than writing it again from scratch, so nobody looks — and the write-up never happens.
The model defines a resolution plan, verification steps and closure notes for each ticket type. In the launch, Claudia runs the fix only after your technician approves it.
How Resolution works →Scroll sideways to see the full illustration.
05Watch · Alert
AI Service Desk Watchdog
The SLA is noticed after it is missed. Nobody watches two hundred open tickets' clocks, so a breach surfaces as an angry email.
The model defines a watchdog stage for SLA monitoring, client follow-up and breach-risk alerts. These responsibilities describe the broader model; pilot capabilities are agreed separately.
How Watchdog works →See it on your own queue
The list · 26 pages · PDF
The 10 ticket types that cost an MSP the most
The ten ticket types that cost your desk the most, with the lever for each.
Want to take Claudia for a spin in your IT environment?
Claudia is invite-only for a limited supervised launch. Invited MSPs receive a 30-day free trial in an agreed test or pilot environment — no card, and no onboarding fee. Scope is confirmed before access.